Process Flow for a Service order in Order Management

There might be some requirements, where we need to  bill the customer for the products we sold. But we don't have to ship the product. 

Example:

• The customer bought a Warranty for a product. 
• The customer has requested for a service of  a  product 

Oracle Order Management enables us to utilize Oracle Workflow to manage the service lines in a  sales order.  Steps to achieve the above requirement.

1. Create a service item

2. Create a order type with the line type as BILL ONLY

3. Create a sales order with the order type created above

4. Process the sales order to create invoice

In such scenarios, when the order line is created it is in Entered Status.
On booking the Order the line status changes to BOOKED and not 'Awaiting Shipping'.
Once workflow background process runs the Order line is Closed.

Line Workflow for a Bill Only Order Line:

Posted in: Functional,Oracle Notebook,Oracle Service Contracts